Emu Run Experience:
CANCELLATION POLICY
All cancellations must be emailed to info@emurun.com.au
Emu Run will charge the following fees upon cancellation:
Day Tours
4-30 days prior to departure – 50% cancellation fee on full cost of tour
Within 3 days of departure – 100% cancellation fee on full cost of tour
Camping Tours, Overnight Tours & Packages
8-30 days prior to departure – 50% cancellation fee on full cost of tour/package
Within 7 days of departure – 100% cancellation fee on full cost of tour/package
BOOKING AMENDMENTS
All booking amendments must be emailed to info@emurun.com.au
The following applies to changes to tour type or departure date of an existing booking:
8 days or more from departure – any difference in tour prices will apply
Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.
CONFIRMING YOUR TOUR
All bookings must be confirmed a minimum of 72 hours before departure by email or phone.
WHAT TO BRING
Day Tours
Travel voucher, water bottle (capacity 1.5-2 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow (longer day tours only), swim wear & towel (for tours to West MacDonnell Ranges, during summer only).
Camping Tours
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, toiletries, torch (flash light), swim wear, towel, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow, a small overnight bag (please leave your luggage at your Alice Springs accommodation due to space limitations on the bus).
2 Day Package
Travel voucher, water bottle (capacity 3 litres), strong non-slip walking shoes, hat (wide brimmed is best), flynet, sunglasses, sunscreen, camera, casual and comfortable clothing (cool, light clothing is best in summer and warm clothing for winter), travel pillow.
SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES
We provide healthy, quality meals on our tours. We are able to cater for one of the following special dietary requests upon request: vegetarian, gluten free or dairy free. If you have a food allergy (eg peanuts) please advise at the time of booking, and carry any necessary medication with you on tour.
AGE & FITNESS LEVEL REQUIREMENTS
For our camping tours, the minimum age is 8. All travellers under the age of 18 must be accompanied by a parent or legal guardian who will be responsible for their care. Any packages that include dorm accommodation are not available for children, however we can create a suitable package for families upon request. We have no upper age limit on our tours, although some trips can be physically demanding. For our camping tours, a real spirit of adventure and a medium level of fitness is required as the tours are fast paced. It is important to note that Central Australia experiences extreme weather conditions during summer. Participation is required from passengers on our camping tours for things such as meal preparation and firewood collection (as requested by guide).
TRAVEL INSURANCE
Emu Run recommends that all travellers take out travel insurance to protect you from costs of injury and cancellation fees.
PHOTOS & MARKETING
By booking our tours you consent to us using images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these images royalty free for publicity and promotional purposes worldwide.
TERMS & CONDITIONS
Emu Run Experience reserves the right to amend the itinerary of any of the tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property and recommend that all passengers take out adequate travel insurance. Emu Run will accept no responsibility for any injury, illness or other such accident sustained whilst on tour. Any children travelling will be the responsibility of the parent or guardian. All passengers must wear shoes at all times, and be wearing hats and sunscreen.
DATA PRIVACY POLICY
Your privacy is important to us. Any personal information we collect about you may be used for any purpose associated with the operation of your tour and to send you marketing material in relation to special offers or events. Emu Run Experience may disclose information to our agents, suppliers or service providers to enable us to operate your tour. We will not sell, trade or otherwise transfer information you have supplied to us. We implement a variety of security measures to maintain the safety of your personal information.
UPDATING THE CONDITIONS OF TRAVEL
Emu Run Experience reserves the right to update and/or alter the conditions of travel and fine print at any time. It is the agent and passengers responsibility to be familiar with the most up to date conditions of travel, which are available on our website.
Billy Tea Safaris:
DAY TOURS
Cancellations received within 48 hours of departure will incurr a 100% cancellation fee.
Global Ballooning Australia:
Important: Please ensure that all members of your party have been made aware of the following conditions. These Terms and Conditions apply to the transaction detailed on this documentation. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions.
1. Definitions:
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products provided by the tour operator, including accommodation and customised activities arranged by agreement.
Service Operator refers to the tour company named on your confirmation or any independent contractor supplying/delivering the services to you under the your Agreement with the tour operator.
2. Liability
Under no circumstances will The Tour Operator be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.
The Tour Operator may arrange for the hot air ballooning to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, The Tour Operator accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. The Tour Operator reserves the right to alter contents of products and location when deemed necessary. The Tour Operator does however warrant providing services of equal nature and value.
3. Alteration and Cancellation of a Booking
In the unfortunate event you should have to alter/cancel your booking, certain fees & conditions apply:
If you wish to ALTER your flight booking: If you wish to CANCEL& receive a refund:
Within 48 hours prior to a weekday flight, no changes are permitted.
Between 48 hours and 7 days prior to a weekday flight - a $50 per person rebooking fee will be charged; your flight will need to be re-scheduled on a weekday flight only, excluding public holidays.
7 days or more prior to a weekday flight – a $25 per person rebooking fee will be charged.
You will lose the full cost of your flight if you fail to show up for your flight. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You cannot receive a refund on any trips booked using a gift certificate. (See Section 4)
NB: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. The Tour Operator reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
4. Gift Certificates
Gift certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for cash or refunded in part or full. Certificates are transferable to other individuals and are valid only for the period indicated thereon. Once the certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 3) apply, however the value remains non-refundable. Should you need to extend the validity of your gift certificate beyond the normal 12 months, reinstatement fees apply: $50 – 6 month extension; $100 - 12 month extension.
5. Weather, Mechanical, Staffing Other Safety ConditionsHot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations are provided for at the time of making the booking. Additionally, flights may be dependant on mechanical performance or staffing availability. When conditions are deemed by The Tour Operator to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly a trip may be postponed due to less than minimum numbers being achieved. Our Melbourne flights may not always fly over the central business district (CBD/city area). Whilst our pilots will endeavour to fly as close to the CBD as possible, our flight path is determined by the most up to date meteorological conditions to ensure the safest possible flight for all concerned.
In the unfortunate event that a Service must be delayed, rescheduled or cancelled due to any of the above factors, The Tour Operator will hold payment in credit and offer alternative booking dates. Any request for refund will be treated as per cancellation terms listed in Section 3 above. The Tour Operator will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. International, interstate and country visitors should factor the possibility of short notice cancellation.
5. Rebooking Your Flight
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months of the first cancelled flight date. There will be no refunds for bookings held on our system for longer than 6 months.
6. Discounted bookings
Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with any pre-existing discounts or seasonal specials. Any bookings made using a discount or special offer are non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable. Should you need to extend the validity of your booking beyond the normal 12 months, reinstatement fees apply: $50 - 6 month extension; $100 - 12 month extension.
8. Your Responsibility
(a) It is your responsibility to ensure you have received booking confirmation details of your flight; please notify the The Tour Operator office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the evening before your flight. If you do not contact the duty pilot as required between 6.30 and 7.00 p.m., The Tour Operator cannot be held liable for the consequences of not checking in with your pilot and receiving the latest instructions.
(b) In the interests of safety, you undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify The Tour Operator, its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify The Tour Operator, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.
(d) Personal belongings taken on board are at your own risk.
(e) Ballooning is an outdoor adventure activity, and The Tour Operator cannot be held liable for damage to any clothing.
Drop Bear Adventures:
Thank you for booking your Fraser Island holiday with Drop Bear Adventures. Please call us on 1800 061 156 or text 0487 333 606 to confirm your booking 24hours prior to your tour departure date. Pickup time in Noosa is 7am and if you are departing from Hervey Bay you need to meet at Hervey Bay Flashpackers at 8am unless you are staying at Colonial Village or Woolshed. Passengers are only permitted to bring a small weekend bag and all large backpacks must remain in storage either at our office in Noosa or with your accommodation provider unless authorised. All main meals are provided and we ask that you bring your own snacks and alcohol (cool boxes are provided). Please see our website www.dropbearadventures.com.au for further details on what to bring and tour itinerary’s. Please note that tour components not utilised are non-refundable and price is subject to change without notice. Bookings cancelled with less than 72 hours notice prior to tour departure date will incur a 50% cancellation fee. Bookings cancelled with less than 24 hours notice prior to tour departure date or failure to board the tour will incur 100% cancellation fee.
Captain Cook Cruises - PS Murray Princess:
Cancellation of a bokoing or part thereof will incur the following fees:
* More than 60 days before departure - $50 per person
* Between 30 & 60 days before departure - Loss of deposit
* Between 15 & 30 days before deparutre - 50% of total cost
* Less than 14 days before departure - 100% of total cost
Cancellation fees up to 50% of the cruise fare less an administration fee of $50 per person, may be applied to another cruise if completed within 12 months of the original booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application.
No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note: operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.
Getaways SA:
Tour dates can be changed with a minimum of 48 hours notice.
Cancellations received more than 48 hours prior to Tour start will receive a Refund, less a Cancellation Fee of $50.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
